LOCKBOX GUIDE

A guide to lockboxes, keys and how-tos.

ARMLS LOCKBOX AND KEY GUIDE

This FAQ page is the right place to learn about the ARMLS keybox system. We recommend taking the free Supra Key & Lockbox online course. This course covers the technology and rules you need to know. Subscribers who take this course are less likely to break the rules.

How to get a lockbox Key

There are two ways for a subscriber to get a lockbox key, called an eKEY. The first and most convenient way is for the keyholder to fill out our Pre-Order Online Form and have a Support Specialist call you back to set up the key. The second way is to visit the ARMLS Support Center or an Affiliate Keybox location in person.

Supra Lockbox & Key Course

How to Buy a Lockbox

Lockboxes can be purchased at the ARMLS Support Center or an Affiliate Keybox location in person. Supra BTLE iBoxes are the only lockboxes ARMLS supported. It’s also perfectly okay to buy used Supra BTLE iBoxes from other sellers outside the ARMLS service area. Even from out-of-state sellers. But, used lockboxes must be deprogrammed.

How to Get the CBS Code For Another Agent’s Lockbox

Have you ever tried to obtain a key from a box only to get the error code “Not Authorized?” When that happens, it means the listing agent who owns the box has turned on the CBS code as an extra security feature. Call the listing agent to obtain the CBS Code. Neither Supra nor ARMLS will be able to give you the CBS code to another agent’s box.

LOCKBOX / KEY ARTICLES

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Top Five eKEY Errors and How to Fix Them

The Supra eKEY has proven itself to be a paragon of lockbox opening technology. But with great technology comes...

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Lockbox and Key Activity Reports

Supra provides reports you can generate on their website to view lockbox or key activity. Let’s go through how...

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How to make your eKEY update automatically

It is important to make sure you eKEY stays updated. The eKEY only requires cell service or Wi-Fi to...

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5 Convenient eKEY Functions You Didn’t Know you Needed

Have you been wondering exactly what you can do with your Supra eKEY? Besides opening up the BTLE lockboxes,...

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ARMLS Support Centers Update

ARMLS Support Centers have always accepted walk-ins, but did you know subscribers can skip the line by scheduling appointments...

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One Lockbox to Rule Them All

The Supra BTLE (Bluetooth Low Energy) lockbox is the epitome of modern technology in a keybox. Whether you’re a...

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How to Receive Supra Text Alerts for Your Lockboxes

Did you know that you can have text messages sent to your phone every time someone accesses your lockbox?...

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Three Myths About The eKEY

Have you ever heard the story about the eKEY that can’t open boxes if you’re out of cell range?...

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How To Alter Lockbox Access Times

Need an easy way to allow access to your listings only at certain times? Custom Supra lockbox access times...

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Is Your Seller Nervous About Having a Lockbox On Their Home?

Has your seller ever expressed concern about having a lockbox placed on their property? Maybe they’re worried some careless agent...

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How to Avoid or Fix a Jammed Lockbox

There are few things more embarrassing to a real estate agent than taking a client to a home and...

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Need to Co-Op Your Supra Key?

Thinking of branching your business out of the Valley? Or perhaps you’re looking to join ARMLS as a secondary MLS. Whichever...

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eKey Not Working? Did You Get a New Phone?

Getting a new phone is fun but it can also be a pain. You have to backup all of your contacts...

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Need to Transfer a Lockbox?

When someone buys or sells a used lockbox, it’s important to transfer that lockbox to the new owner. Transferring...

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Why Subscribers Are Loving the eKEY

Our subscribers are loving the eKEY that ARMLS offers for accessing lockboxes! Here are some reasons why: It’s an...

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What to Know When Buying Used Lockboxes

Did you know that you can buy a used lockbox at a discounted price? A new lockbox will run...

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Real Examples of Where Not to Place a Lockbox

Lockbox placement is a hotly debated topic, which we explored in Where Not to Place a Lockbox recently. To further...

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Where Not to Place a Lockbox

Loyal blog reader Randy H. had a great question for us on social media. “Does ARMLS have rules on...

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What Is The Best Way To Get A Lockbox Key?

Are you ready to get a Lockbox Key? ARMLS is here to help. Here are some important things to...

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Is That an Abandoned Lockbox?

Have you found an abandoned lockbox?  If so there’s a chance it could be a case of finders, keepers!...

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Does My Lockbox Have A Warranty?

In short, Yes! Defective lockboxes are rare but it can happen. If you find yourself with a bunk box,...

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How Do I Buy a New Lockbox?

If you’ve gained a new listing or had a lockbox bite the dust, you might find yourself in the...