Did you know that you can buy a used lockbox at a discounted price?
A new lockbox purchased from an ARMLS support center will run you approximately $100 plus tax, while a used one can be significantly less, depending on condition. Before you go running to your ARMLS Support Center, call ahead at 480-921-7777 to make sure we have some in stock and to check pricing. If we do, you can reserve one for up to an hour.
When purchasing used lockboxes from a source other than ARMLS, there are a few items to consider.
Only Buy Supra BTLE iBoxes
Supra BTLE iBoxes are the only lockboxes ARMLS currently supports and the only lockboxes covered under the warranty we have negotiated with Supra. That means we can replace your boxes for free if they become damaged (e.g. the shackle sticks, key pouch gets jammed, battery dies etc.).
More than 80% of ARMLS subscribers use some form of Supra key. These keys can only retrieve property keys from Supra BTLE iBoxes. No other type of Supra lockbox is compatible.
Make Sure Your Used Lockboxes are Deprogrammed
Did you know it’s also perfectly okay to buy used lockboxes from other sellers outside the ARMLS service area? Even from out-of-state sellers. Used lockboxes must be deprogrammed at the MLS/Association of Realtors where they originated. This wipes off the first organization’s programming so that we can add ARMLS programming before putting the boxes into ARMLS’ Supra inventory.
If the used boxes have not been deprogrammed, we won’t be able to add ARMLS programming for you and you won’t be able to use those boxes on ARMLS listings. At this point, you would need to mail the used lockboxes back to the original MLS/Association or to Supra headquarters for deprogramming. You would also be responsible for all shipping charges and any additional charges from Supra or the original MLS/Association.
Call Supra Before You Buy (877-699-6787)
Call Supra with a list of serial numbers from the boxes you’re planning to purchase. Ask them if those particular lockboxes can be added to ARMLS’ Supra inventory once you purchase them.
Why? Supra prohibits ARMLS from programming lockboxes that originate with certain MLSs/Associations. It has to do with which server the boxes are assigned to in the Supra system. Long story short, better safe than sorry. Give Supra a call and double check that, once deprogrammed, the used boxes can be added to the ARMLS Supra inventory.
Can I sell never used lockboxes to you?
Yes you can sell your used lockbox back to us at any of our ARMLS Support Centers. Depending on quality, we offer 45$ per box.
Hello! We have a few of the older non-BTLE boxes. Do you have any recommendations about what we can do with them? Or should we toss them in the trash?
Sorry, there is no much that can be done with them.
I have around 160 used BT LE lock boxes but I don’t know where they were registered. Would you all be interested in purchasing them?
Hi, bring them to any ARMLS Support Center and we will buy them back (as long as they are BTLE and from the ARMLS system).
I have a SUPRA BTLE Box, used once. It was used with the SRAR in SOCAL. Is this something you are interested in buying?
Hello! You will want to give our Support number a call at 480-921-7777 and report the serial number located on the side of the BTLE lockbox. In order for a lockbox from a different association to work in our MLS, it would have had to be deprogrammed properly by that association. A support person can take the serial and report it directly to Supra to check on the status of the box, then get back to you on whether it will work in our MLS. In this case, yes they can buy the box.
Do you still require a transfer sheet when one agent sells used supra lockboxes to another agent?
Hello, a Lockbox Transfer Form is required in order for us to officially put the Lockbox in your name in our SurpaNET system. You can find the form on our website at ARMLS.COM/forms
We had a locksmith disappear with 30 of our lockboxes. Is there a way to enter those serial numbers into your system so that if they show up we can get them back?
If the lockboxes were originally purchased by you from us, or transferred officially to you at some point, than we should have a list of all those serials tied to your Supra account. If someone tried to bring in a lockbox that wasn’t in their name, there would be nothing we could do for them. Without the lockbox officially being under their name, they would not have access to changing any codes, and we would not give out any codes. I’m unaware if our support has an internal watch list for stolen lockboxes, but you can definitely give them a call at 480-921-7777 and ask if it can be done.