BILLING / PAY FEES

The Billing department can be reached at 480-921-7777, Monday – Friday from 8:00 a.m. to 6:00 p.m and on Saturday from 8:30 a.m. to 5:30 p.m

YOUR ARMLS SUBSCRIPTION

For most subscribers, subscriptions end on July 1, 2018 and will need to be renewed. If you join as a new subscriber after July 1, your subscription date starts on the day you pay your subscriber fees. There are no pro-rations or refunds of your subscription (now called MLS Pro).

OUR 2018 SUBSCRIPTIONS - WHAT'S CHANGED?

Now, you have two options to choose from. MLS Pro is the name of your 2018 subscriber fees and is the same price as last year ($324). MLS Pro with the Advantage bundle adds-on five additional elevated products. We recommend that new agents choose MLS Pro to start.

MLS PRO

$324 /yr

A new name for your 2018 subscriber fees with the tools you’re using today (Flexmls, Monsoon, ShowingTime, more).

Flexmls

Our MLS runs on the Flexmls platform by FBS Data Systems out of Fargo, ND. The system has desktop, mobile and mobile web versions.

Monsoon

Monsoon is our tax records system using data from The Information Market (TIM). Based in Tempe, TIM has been providing data since 2005.

ShowingTime

ShowingTime is a showing system that makes scheduling showings easy for everyone. Based in Chicago, ShowingTime is fully integrated into Flexmls.

AgentSquared

AgentSquared creates one-click agent websites and syncs with Flexmls. Unlike an iFrame, AgentSquared is a full website.

Mobile apps

We will continue to offer multiple mobile options (Flexmls Pro, etc.).

MLS PRO

with the Advantage bundle

$504 /yr

MLS Pro (Flexmls, Monsoon, etc.) plus the Advantage bundle of 5 elevated products for $180 more, a savings of almost $1,800 a year.

Cloud CMA

With Cloud CMA you can easily create CMAs, buyer tours, property reports, and flyers. Every report is branded to you and full of big beautiful photos. Product launch date: 6/15.

Cloud Streams

Cloud Streams keeps your clients updated with auto listing alerts via email and text much faster than other portal options. Product launch date: 6/15.

Cloud MLX

Effortlessly search for listings, share information with clients and other agents, and access Cloud CMA and Cloud Streams all with Cloud MLX. Product launch date: 6/15.

RapidStats

RapidStats is a data-driven reporting and analytics tool created by ARMLS that helps agents and brokers understand their markets, pricing and opportunities to make decisions. Product launch date: 6/5.

Remine

Remine uses data layers to illuminate real estate opportunities with intuitive map-based visualizations and push notifications with actionable intelligence so you can prospect for new buyers and sellers. Product launch date: 6/5.

LIVE WEBINARS / PRODUCT RECORDINGS

Learn more about the products in our Advantage bundle by attending a live webinar with the vendor or by watching a recording:

BILLING FAQ

How long is my subscription good for?

Subscriptions are good for 365 days. For most subscribers, subscriptions end on July 1, 2018 and will need to be renewed before then. If you join after July 1, your subscription date starts on the day you pay your subscriber fees.

When does my subscription expire?

Your subscription is good for 365 days after your subscription begin date. For most subscribers, that is July 1, 2018.

Where do I find my invoice?

We have moved to a subscription-based system, meaning we do not generate orders and therefore we cannot provide invoices. When you pay for your subscription, you will be sent a receipt and you may view your receipts in our ATLAS system at ATLAS.ARMLS.com.

Why are you offering two options/packages?

Some subscribers have requested that we bring on more products to better suit their needs, therefore we created the optional Advantage bundle. This gives subscribers a choice in the products they pay for, instead of raising rates for those not interested in these new products.

Are there refunds of subscriber fees (MLS Pro)?

There are no refunds of subscriber fees. For information on downgrading from MLS Pro Advantage bundle to MLS Pro, please see the question below.

I don’t want Advantage bundle / I made a mistake upgrading, how do I get a refund?

Subscribers may, for a 30-day window starting from the day they pay, receive partial money-back for the difference between MLS Pro and MLS Pro with Advantage bundle ($180) if they are dissatisfied/upgraded by mistake. Please call our support department at 480-921-7777 to make this request

Do I have to purchase MLS Pro?

MLS Pro is what we now call our subscriber fees. To remain an ARMLS subscriber and have access to Flexmls, you must purchase MLS Pro ($324).

What is the pro-ration if I wait to renew?

Unlike in the past, there is no pro-ration of subscriber fees as subscribers now pay for a whole year at a time. If you renew after your subscription expires, the full amount ($324) will be due and you will have 365 days of access.

How much is the late fee if I don’t renew in time?

There is no late fee. If you wish to come back as a subscriber after July 1, your subscription will begin that day and you will be charged the regular price of $324 for MLS Pro with no additional fees.

My Office Admin did not receive a billing notice / there is nothing to pay for my admin?

Office Admins who would have been required to pay 50% of $324 in the past do not need to renew at this time. New admins will also not need to pay. Due to moving to a new billing system, billing for admins who would owe has been moved to the end of the year. More details will be provided later in the year.

Where can I go to provide feedback about my new billing experience?

To provide feedback please email Billing@ARMLS.com.

PAYING YOUR SUBSCRIBER FEES

Where do I pay my subscriber fees?

Pay at ARMLS.com/PayFees via our ATLAS system.

How much are subscriber fees this year?

$324. In addition, there is the Advantage bundle add-on priced at an additional $180 for a total of $504.

What username/password do I use?

While the login screen may look a little different this year, you will still enter your Flexmls username and Flexmls password.

What forms of payment do you take?

We accept credit cards online.

Is there an auto-pay feature?

No, there is no auto-pay feature currently.

Is my credit card stored?

Your credit card is not stored by ARMLS.

When is the last day to pay?

For current subscribers, July 1 is the last day to renew your subscription before it expires. For new subscribers, you must pay the day you would like your subscription to begin.

I made a mistake, can I downgrade / get a refund?

Subscribers may, for a 30-day window starting from the day they pay, receive partial money-back for the difference between MLS Pro and MLS Pro with Advantage bundle ($180) if they are dissatisfied/upgraded by mistake. Please call our support department at 480-921-7777 to make this request.

ADVANTAGE BUNDLE ADD-ON

What is the Advantage Bundle?

It’s for subscribers who want more products. The tools in MLS Pro plus our Advantage bundle of 5 elevated products for only $180 more, a savings of almost $1,800 a year off the retail price.

What’s the advantage of Advantage?

Some subscribers have requested that we bring on more products to better suit their needs, therefore we created the optional Advantage bundle. With the bundle you will receive: RapidStats, Cloud CMA, Cloud Streams, Cloud MLX and Remine.

What is the savings / MSRP?

The Advantage bundle is a savings of almost $1,800 a year off the retail price of these and similar products being offered in other markets (Cloud CMA $35 a month, Cloud Streams $35 a month, Cloud MLX $35 a month, Remine $29 a month, RapidStats $30 a month) for only $180 more a year.

Do I have to buy the upgrade / Advantage bundle?

No, buying the Advantage bundle is 100% optional.

Can I upgrade to the Advantage bundle later?

The system will not accept upgrades after the initial renewal purchase, but we will offer the ability to upgrade by the end of the year.

When do I get access to the Advantage products once I purchase the Advantage bundle?

Remine and RapidStats will be available on 6/5. Cloud CMA, Cloud Streams and Cloud MLX will be available on 6/15 as SSO integration will be complete that day.

My broker / team is using advantage, do I have to as well?

No, subscriptions are per subscriber, so there is no requirement from ARMLS to purchase Advantage because your broker/team has purchased Advantage.

Can I buy Cloud CMA / Cloud Streams / Cloud MLX individually?

You can, visit: https://cloudagentsuite.com/. Price and offers outside the bundle are subject to the vendor’s discretion.

Can I buy RapidStats individually?

No, RapidStats may only be purchased as part of the Advantage bundle.

Can I buy Remine individually?

No, Remine may only be purchased as part of the Advantage bundle.

Where do I get training for Advantage products?

We are planning to hold live webinars and vendor training sessions soon, along with training videos. Check back on ARMLS.com/classes soon.

ADVANTAGE PRODUCTS

I am confused by all the Cloud products, what do each do?

Cloud CMA creates beautiful CMA reports, Cloud Streams is a customer portal / drip email system and Cloud MLX is a natural language search tool.

What is RapidStats?

Rapid Stats is a data-driven reporting and analytics tool created by ARMLS that helps agents and brokers understand their markets, pricing and opportunities to make decisions.

What is Remine?

Remine uses data layers to illuminate real estate opportunities with intuitive map-based visualizations and push notifications with actionable intelligence so you can prospect for new buyers and sellers.

What is Cloud MLX?

Effortlessly search for listings, share information with clients and other agents, and access Cloud CMA and Cloud Streams all with Cloud MLX.

What is Cloud Streams?

Cloud Streams keeps your clients updated with auto listing alerts via email and text much faster than other portal options.

Wasn’t Cloud CMA already free?

The free lite edition of Cloud CMA has been discontinued.

What is Cloud CMA?

With Cloud CMA you can easily create CMAs, buyer tours, property reports, and flyers. Every report is branded to you and full of big beautiful photos.