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It is important to make sure you eKEY stays updated. The eKEY only requires cell service or Wi-Fi to update once every 24-hours and service is not needed when actually opening a keybox or shackle (read more about eKey myths).

Manually Updating

This can be done manually before leaving your house or office.

Screenshot of the iOS Background App Refresh options to update automatically Open the eKEY app and tap the update button manually while within range of adequate cell service or when connected Wi-Fi.

Automatic Updating

There is a better way! By enabling the background application usage in your smart device, your eKEY app will continuously update automatically. This frees you to focus on what’s really important, the showing! The process for enabling the Background App Refresh (iOS device) or Background Data Usage (Android device) is simple:

It’s important to note that allowing apps to run in the background does in fact utilize your phone’s data when not connected to Wi-Fi.

iOS Device:

Screenshot of the iOS Background App Refresh options to update automatically 1. Go to Settings
2. Select General
3. Select Background App Refresh
4. Turn ON the toggle switch for the Supra eKEY

Android Device:

Screenshot of the Android Allow Background Data Usage options to update automatically 1. Go to Settings
2. Select Connections
3. Select Data Usage
4. Select Mobile Data Usage (or Wi-fi data usage)
5. Select Supra eKEY
6. Enable Allow Background Data Usage

Why does this work? What Does it Do?

Apps that are granted access to background data usage will connect to your cell service or Wi-Fi even when closed. This allows certain apps (such as Twitter, Instagram, or eKEY) to continue to remain updated with the latest information, even if you haven’t opened them in awhile.

Are you craving more from your eKEY? How about checking out our guide to the five eKEY functions you didn’t know you needed.¬† You can learn all there is to know about your Supra eKEY and the rules associated with it taking our Online Supra Course!