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Has your seller ever expressed concern about having a lockbox placed on their property? Maybe they’re worried some careless agent will walk in on them while in the shower or let their dogs out by accident. These fears can be prevented with a Call Before Showing (CBS) code. We often think of the CBS code as something needed just for appraisers or inspectors. But the CBS code can also act as an additional security precaution.

The CBS code is a 7-digit number that is pre-programmed into the box and can be reprogrammed with your eKey or at the time of purchase. In order to open the lockbox, an agent will have to contact the listing agent and acquire the CBS code. Only the listing agent can give out the CBS code. ARMLS and Supra cannot disclose CBS codes.

By enabling the CBS code, you’re ensuring that no one will be able to access the listing without calling you (the listing agent) first. If an agent tries to open a CBS-enabled lockbox and doesn’t have the CBS code, they’ll get a message that says Not Authorized.

If you have an eKEY you can enable the CBS code through your settings. It works off Bluetooth, so you’ll need to be in front of the lockbox when performing this task.

Watch the ARMLS Supra Key & Lockbox Online Course to learn more about lockboxes, key functionality, and important rules to remember.

Written by Megan M from ARMLS
Megan has been working in the real estate industry for over a decade. She specializes in helping new agents begin their journey. In her free time she enjoys reading, writing, dogs, and traveling.