Need an easy way to allow access to your listings only at certain times? Custom Supra lockbox access times are for you. Your eKEY provides you with control over when showings occur by using Timed Access on your Supra lockboxes. You need to know the 4-digit shackle code to modify Timed Access settings on any Supra lockbox.
The eKEY gives you the ability to edit the Timed Access window or choose 24-hour access while in the field.
- From Android or iPhone, open the eKEY application.
- Tap Inventory and select the serial number for the lockbox you wish to edit.
- Tap Program Keybox.
- Under Access Hours, tap which day(s) of the week you would like to modify (Weekday, Saturday, or Sunday)
- Tap on the first listed time to choose a Start Time. Select Save.
- Tap on the last listed time to choose an End Time. Select Save.
- Tap Program at the bottom of the screen and enter your 4-digit shackle code.
- Activate Bluetooth on lockbox by pressing up/letting go of the keypouch.
Please note that programming BTLE lockboxes requires the eKEY to be within Bluetooth range. If you do not wish to program the lockbox with your eKEY, you can take it to any of our ARMLS Support Centers to be re-programmed by us.
Find more eKEY and Keybox resources at Supra’s Customer Support center.
Why can’t you change this? There’s so many features, if only we could alter online instead of in front of lockbox. It’s very inconvenient.
Hi, thanks for your question. We think it would be awesome if agents could edit lockbox access times by going online to SupraWEB. Unfortunately, that’s not even a possibility right now, because Supra’s lockboxes don’t connect directly to the internet. Until Supra changes their boxes’ functionality, we hope you find the instructions above helpful.
I do not get a message that someone entered my listing?
Hello. To sign up for email notifications whenever your Supra BTLE Lockbox is opened, you will need to have a SupraWEB account. You can register for your SupraWEB account by clicking this link. Once you are registered, you can go into your SupraWEB preferences and sign up for email notifications. You can get more info on SupraWEB by contacting our Support helpline at 480-921-7777.
My eKEY does not work as described. Under Access Hours I cannot choose a start time or end time. It only allows a fixed time from 8:00 am to 6:00 pm, no access at all, or 24 hour access.
Once you are viewing the Access Hours on the eKEY, you will need to tap on the actual time you wish to edit. So whether its Weekday, Saturday, or Sunday, once you tap on the actual time option, the start (8:00am) or end time (6:00pm) shown, the screen will then change to allow you to choose a start time or end time. If you still are having issues, please give our support a call at 480-921-7777 and they can further walk you through the process.