Are you ready to get a Lockbox Key? ARMLS is here to help. Here are some important things to know about the eKEY.
| eKEY | |
| Cost | Approx. $17 per month |
| Device Type | App on your phone |
| Communication Type | Bluetooth |
| Updates | Cellular Service (4G/5G) or WIFI/24 hours |
| Billing Cycle | Billed monthly, automatic payments |
| Change Key Pin | YES |
| End of Showing Notifications | YES |
| Data at the Door | YES |
| Program Lockbox Time/Shackle Code | YES |
| Manage Key Box Inventory | YES |
How to Get Your Key
There are two ways for a subscriber to get an eKEY. The first and most convenient way is for the keyholder to fill out our Pre-Order Online Form and have a Support Specialist call them back to set up the key. The second way is to visit any ARMLS Support Center in person. All locations are open 8:30am – 5:00pm Monday thru Friday. The Tempe office is also open 8:30am-5:00pm on Saturday. Please be advised that we cannot let third parties get a key for subscribers on their behalf.
You’ll Need Photo ID and a Form of Payment
Be sure to bring a government issued photo ID, like a driver license, a state-issued identification card, a military ID or a passport. We accept Visa, MasterCard, Discover and American Express, as well as checks. No cash please!
Activation Fee & Lease
There is a one-time $50 activation fee to begin a new lease on any key. Beyond that, you will pay a monthly leasing fee which is currently $16.56 plus tax. To confirm current pricing, call Support.
Frequently Asked Questions
Is there another key option besides eKEY?
Handheld keys that were offered in the past have been phased out due to changing technology. Only the eKEY is offered now and it’s become very popular.
Can I choose whether to pay annually or monthly?
Unfortunately, there is only one billing option. The eKEY is billed automatically on the 22nd of each month.
Can I transfer my lockbox key to another person?
No, you can’t transfer your lockbox key to another person.
How long will it take to lease a lockbox key?
On average, a simple lockbox key lease should take no longer than 20 minutes in person. You can skip the wait and drivetime to a Support Center by filling out the Pre-Order form mentioned above and having one of our Support Specialists call you on your time.
Will my new key work with my lockbox?
Yes, the eKEY will work with the Bluetooth lockboxes. You can purchase a new lockbox at any one of our Support Centers.
Anonymous
As a real estate photographer, is this still the same? How to i gain a surpa key for my business?
Anonymous
You can’t- its illegal- jail time
James Marcus
There is an affiliate key option – please see an association.
ARMLS
Hello, affiliates may obtain an affiliate key from one of the associations. Note that the key is different and is CBS-code only, meaning you would have to receive a code from agents on a listing per listing basis to enter a property.
Anonymous
Would this be the same for a pest/ termite control company? I would just need to become an affiliate of a realtor?
ARMLS
Yes, this works the same for a pest or termite control company. Contact one of the five local associations of Realtors (PAR, SAAR, SEVRAR, WEMAR, WPAR) about an affiliate membership. Once you are an affiliate member of a local association, visit one of our ARMLS Support Centers to lease an affiliate key. Again, note that the key is different and is CBS-code only, meaning you would have to receive a code from agents on a listing per listing basis to enter a property.
Anonymous
My key is active in Maricopa county but wondering how I go about having it made functional in Kingman, AZ as well.
James Marcus
Hello, keys are specific per MLS – not geography, but if you are looking to have a key work in more than one MLS, contact the secondary MLS about a “key co-op”. They will give you instructions.
Anonymous
can i use the key in other state? or only AZ ??
James Marcus
Hello, the key system is MLS specific – you can use your key on any ARMLS lockbox regardless of the location of the lockbox.
Anonymous
Could I have the eKey app on two phones and operate under one account?
Chelsea O
Great question! No you cannot have the eKey on two devices under the same account. The app only allows for one device to have the app activated at a time.
Anonymous
I lost my supra key how much to replace it.
Chelsea O
Hi! Well that’s no good, but the good news is if you have an ActiveKEY or an XpressKEY they are covered under warranty. You would just need to bring your ID into one of our support centers and they will be able to get you set up with a new one. You would also have the option to upgrade to the eKey which is an app on your phone. It is billed monthly instead of annually. Give this article a read. It may help you decide. https://armls.com/best-way-get-lockbox-key I hope this helps.
Anonymous
I have been trying to submit the form for a new e-key, but the system does not allow me to load my ID. I have tried both pdf and jpeg and tried several different versions. I keep getting an error message that says ‘the file was not uploaded. Server responded with 0 code.
James Marcus
Hi, what is the size of the file? is it less than 15MB?
Anonymous
Can an agent whose license is inactive use an ekey?
James Marcus
No.
Anonymous
My husband Kurt is no longer a Realtor…how do I cancel his lock box subscription?
Nick
Hello,
You can have Kurt call our Support helpline at 480-921-7777 and request a cancellation. If Kurt currently has the XpressKEY (handheld black device), he will be asked to drop it off or mail it into an ARMLS Support Center. If he is in possession of the eKEY app, they will simply make the cancellation over the phone and app can be deleted. Let us know if you have any more questions!
Anonymous
Can I order the key through the app myself?
James Marcus
No, you must call Support.
Anonymous
Can a Real Estate Appraiser Trainee receive an Ekey?
James Marcus
See a local association for what they call an “Affiliate Key”.
Anonymous
Are you supporting the other supra keys as well as ekey? And how do I go back to using my previous supra key. I could not show two houses this weekend becaue ekey did not work. Please help. It is way to hot to be dealing with this.
Nick
Hello, I’m so sorry to hear that you were having issues with the eKEY. Unfortunately, it was Supra’s decision to discontinue the XpressKEY (physical device) because the internal technology couldn’t keep up with the new 4G/5G towers. I apologize for this inconvenience. If you are showing between the hours of 830am to 5pm on Saturday, our Support lines are open to help you further troubleshoot any key issues you may experience. You can reach them at 480-921-7777. Additionally, if you can recall the issue you were having or if you are still encountering it, you can give them a call today to troubleshoot.