Whether you’re a new agent getting your first Supra key or a seasoned pro looking to upgrade, ARMLS can connect you with the lockbox key that’s right for you. Here are some important things to know before you stop in.
Key Types:
| XpressKEY | eKEY | |
| Cost | $236 per year, billed annually | $17.20 per month, billed monthly |
| Device Type | Separate handheld device | App on your phone |
| Communication Type | Infrared | Bluetooth |
| Updates | 4G cell service/24 hours | 4G or WIFI/24 hours |
| 100% Replacement Warranty | YES | N/A |
| Change Key Pin | YES | YES |
| End of Showing
Notification |
YES | YES
|
| Data at the Door | NO | YES |
| Program Lockbox Time/Shackle Code | NO | YES |
| Manage Key Box Inventory | NO | YES |
Visit Us in Person
The only way to get or upgrade to a Supra lockbox eKEY or XpressKEY is for the keyholder to visit any ARMLS Support Center in person. We cannot let third parties get a key for subscribers on their behalf. All locations are open Monday through Friday from 8:30 a.m. to 5:00 p.m. The Tempe office is also open on Saturday from 8:30 a.m. – 5:00 p.m.
You’ll Need Photo ID and a Form of Payment
Be sure to bring a government issued photo ID, like a driver license, a state-issued identification card, a military ID or a passport. We accept Visa, MasterCard, Discover and American Express, as well as checks. No cash please!
Activation Fee & Lease
There is a one-time $50 activation fee to begin a new lease on any key. Beyond that, you will pay either a monthly or annual leasing fee depending on the type of key you choose. The Supra eKEY has a monthly fee of $17.20 after tax. The Supra XpressKEY has an annual cost of approximately $228, but is prorated each month. Call Support for current XpressKEY monthly rates.
Frequently Asked Questions
What happened to the ActiveKEY?
We are currently phasing out the ActiveKEY and will no longer be issuing new ones. If you currently have one it will continue to work until you are notified otherwise.
Can I choose whether to pay annually or monthly?
Unfortunately there is no way to pay monthly for the XpressKEY or annually for the eKEY. The eKEY is billed on the 22nd of each month and the XpressKey is billed every year in September.
Can I transfer my lockbox key to another person?
No, you can’t transfer your lockbox key to another person.
How long will it take to lease a lockbox key?
On average, a simple lockbox key lease should take no longer than 20 minutes.
Will my new key work with my lockbox?
Yes, all keys will work with the Bluetooth lockboxes. You can purchase a new lockbox at any one of our Support Centers.
Anonymous
As a real estate photographer, is this still the same? How to i gain a surpa key for my business?
ARMLS
Hello, affiliates may obtain an affiliate key from one of the associations. Note that the key is different and is CBS-code only, meaning you would have to receive a code from agents on a listing per listing basis to enter a property.
Anonymous
Would this be the same for a pest/ termite control company? I would just need to become an affiliate of a realtor?
ARMLS
Yes, this works the same for a pest or termite control company. Contact one of the five local associations of Realtors (PAR, SAAR, SEVRAR, WEMAR, WPAR) about an affiliate membership. Once you are an affiliate member of a local association, visit one of our ARMLS Support Centers to lease an affiliate key. Again, note that the key is different and is CBS-code only, meaning you would have to receive a code from agents on a listing per listing basis to enter a property.
Anonymous
My key is active in Maricopa county but wondering how I go about having it made functional in Kingman, AZ as well.
James Marcus
Hello, keys are specific per MLS – not geography, but if you are looking to have a key work in more than one MLS, contact the secondary MLS about a “key co-op”. They will give you instructions.
Anonymous
can i use the key in other state? or only AZ ??
James Marcus
Hello, the key system is MLS specific – you can use your key on any ARMLS lockbox regardless of the location of the lockbox.
Anonymous
Could I have the eKey app on two phones and operate under one account?
Chelsea O
Great question! No you cannot have the eKey on two devices under the same account. The app only allows for one device to have the app activated at a time.
Anonymous
I lost my supra key how much to replace it.
Chelsea O
Hi! Well that’s no good, but the good news is if you have an ActiveKEY or an XpressKEY they are covered under warranty. You would just need to bring your ID into one of our support centers and they will be able to get you set up with a new one. You would also have the option to upgrade to the eKey which is an app on your phone. It is billed monthly instead of annually. Give this article a read. It may help you decide. https://armls.com/best-way-get-lockbox-key I hope this helps.
Anonymous
I have been trying to submit the form for a new e-key, but the system does not allow me to load my ID. I have tried both pdf and jpeg and tried several different versions. I keep getting an error message that says ‘the file was not uploaded. Server responded with 0 code.
James Marcus
Hi, what is the size of the file? is it less than 15MB?
Anonymous
Can an agent whose license is inactive use an ekey?
James Marcus
No.