Are you ready to get a Lockbox Key? ARMLS is here to help. Here are some important things to know about the eKEY.
| eKEY | |
| Cost | $19.68 per month |
| Device Type | App on your phone |
| Communication Type | Bluetooth |
| Updates | Cellular Service (4G/5G) or WIFI/24 hours |
| Billing Cycle | Billed monthly, automatic payments |
| Change Key Pin | YES |
| End of Showing Notifications | YES |
| Data at the Door | YES |
| Program Lockbox Time/Shackle Code | YES |
| Manage Key Box Inventory | YES |
How to Get Your Key
There are two ways for a subscriber to get a lockbox key, called an eKEY. The first and most convenient way is to contact Support via phone. The second way is to visit the ARMLS Support Center or an Affiliate Keybox location in person. Please be advised that we cannot let third parties get a key for subscribers on their behalf.
You’ll Need Photo ID and a Form of Payment
Be sure to bring a government issued photo ID, like a driver license, a state-issued identification card, a military ID or a passport. We accept Visa, MasterCard, Discover and American Express, as well as checks. No cash please!
Activation Fee & Lease
There is a one-time $50 activation fee to begin a new lease on the eKEY. Beyond that, you will pay a monthly leasing fee which is currently $19.68 after tax. To confirm current pricing, call Support.
Frequently Asked Questions
Is there another key option besides eKEY?
Handheld keys that were offered in the past have been phased out due to changing technology. Only the eKEY is offered now and it’s become very popular.
Can I choose whether to pay annually or monthly?
Unfortunately, there is only one billing option. The eKEY is billed automatically on the 22nd of each month.
Can I transfer my lockbox key to another person?
No, you can’t transfer your lockbox key to another person.
How long will it take to lease a lockbox key?
On average, a simple lockbox key lease should take no longer than 20 minutes in person.
Will my new key work with my lockbox?
Yes, the eKEY will work with the Bluetooth lockboxes. You can purchase a new lockbox at any one of our Support Centers.
Anonymous
Can an agent whose license is inactive use an ekey?
James Marcus
No.
Anonymous
My husband Kurt is no longer a Realtor…how do I cancel his lock box subscription?
Nick
Hello,
You can have Kurt call our Support helpline at 480-921-7777 and request a cancellation. If Kurt currently has the XpressKEY (handheld black device), he will be asked to drop it off or mail it into an ARMLS Support Center. If he is in possession of the eKEY app, they will simply make the cancellation over the phone and app can be deleted. Let us know if you have any more questions!
Anonymous
Can I order the key through the app myself?
James Marcus
No, you must call Support.
Anonymous
Can a Real Estate Appraiser Trainee receive an Ekey?
James Marcus
See a local association for what they call an “Affiliate Key”.
Anonymous
Are you supporting the other supra keys as well as ekey? And how do I go back to using my previous supra key. I could not show two houses this weekend becaue ekey did not work. Please help. It is way to hot to be dealing with this.
Nick
Hello, I’m so sorry to hear that you were having issues with the eKEY. Unfortunately, it was Supra’s decision to discontinue the XpressKEY (physical device) because the internal technology couldn’t keep up with the new 4G/5G towers. I apologize for this inconvenience. If you are showing between the hours of 830am to 5pm on Saturday, our Support lines are open to help you further troubleshoot any key issues you may experience. You can reach them at 480-921-7777. Additionally, if you can recall the issue you were having or if you are still encountering it, you can give them a call today to troubleshoot.