23 August 2022
Top Five eKEY Errors and How to Fix Them
The Supra eKEY has proven itself to be a paragon of lockbox opening technology. But with great technology comes equally great, albeit annoying, errors. As an eKEY user, you may have been privy to some of these minor annoyances from time to time. We’ve compiled a list of the...
Read More
28 July 2022
Lockbox and Key Activity Reports
Supra provides reports you can generate on their website to view lockbox or key activity. Let’s go through how you access this information. Visit Supra’s website and select the option for SupraWEB Login credentials are not automatically setup when leasing your eKEY. Click the Register button at the bottom...
Read More
12 January 2022
How to make your eKEY update automatically
It is important to make sure you eKEY stays updated. The eKEY only requires cell service or Wi-Fi to update once every 24-hours and service is not needed when actually opening a keybox or shackle (read more about eKey myths). Manually Updating This can be done manually before leaving...
Read More
01 November 2021
5 Convenient eKEY Functions You Didn’t Know you Needed
Have you been wondering exactly what you can do with your Supra eKEY? Besides opening up the BTLE lockboxes, your eKEY has a slew of other functions that are unlocked at your fingertips directly through the app. We’ve gathered up our top five convenient eKEY functions that you didn’t...
Read More
03 June 2021
ARMLS Support Centers Update
ARMLS Support Centers have always accepted walk-ins, but did you know subscribers can skip the line by scheduling appointments (including lockbox pre-orders). This makes it easier and faster than ever to get the help you need! If you are buying a Supra lockbox or key, schedule your appointment online....
Read More
09 September 2020
One Lockbox to Rule Them All
The Supra BTLE (Bluetooth Low Energy) lockbox is the epitome of modern technology in a keybox. Whether you’re a showing agent or a listing agent, the BTLE lockbox can provide everything you need! Benefits for Listing Agents Marketing– This highly recognizable box hanging in plain view lets passing agents...
Read More
22 April 2020
How to Receive Supra Text Alerts for Your Lockboxes
Did you know that you can have text messages sent to your phone every time someone accesses your lockbox? Those notifications can be very helpful to both you and your seller. To enable text alert messages you’ll need to access your lockbox inventory by logging into your SupraWEB account....
Read More
18 November 2019
Three Myths About The eKEY
Have you ever heard the story about the eKEY that can’t open boxes if you’re out of cell range? How about the tale about needing to physically take your lockboxes to a support center to change its programming? If you’ve ever heard these, you’re not alone. But like Sasquatch,...
Read More
06 November 2019
How To Alter Lockbox Access Times
Need an easy way to allow access to your listings only at certain times? Custom Supra lockbox access times are for you. Your eKEY provides you with control over when showings occur by using Timed Access on your Supra lockboxes. You need to know the 4-digit shackle code to...
Read More
07 October 2019
Is Your Seller Nervous About Having a Lockbox On Their Home?
Has your seller ever expressed concern about having a lockbox placed on their property? Maybe they’re worried some careless agent will walk in on them while in the shower or let their dogs out by accident. These fears can be prevented with a Call Before Showing (CBS) code. We often...
Read More
18 September 2019
How to Avoid or Fix a Jammed Lockbox
There are few things more embarrassing to a real estate agent than taking a client to a home and encountering a jammed lockbox. If this has happened to you, we feel your pain. If this hasn’t happened to you, here are a few suggestions to make sure it never happens—saving...
Read More
07 August 2019
Need to Co-Op Your Supra Key?
Thinking of branching your business out of the Valley? Or perhaps you’re looking to join ARMLS as a secondary MLS. Whichever way you plan to expand, co-oping your Supra key (getting one key to work with two different MLSs/associations) is a great idea. Why is Co-Oping so Important? Every Supra lockbox...
Read More
23 July 2019
eKey Not Working? Did You Get a New Phone?
Getting a new phone is fun but it can also be a pain. You have to backup all of your contacts and apps, then re-download them and then log in to each of them. The eKey app is no different. When you get a new cell phone start by downloading the...
Read More
18 July 2019
Need to Transfer a Lockbox?
When someone buys or sells a used lockbox, it’s important to transfer that lockbox to the new owner. Transferring a lockbox is easy and helps us keep track of who owns what. In the lockbox/key section download and complete the lockbox transfer form. You will need the current owner of...
Read More
15 April 2019
Why Subscribers Are Loving the eKEY
Our subscribers are loving the eKEY that ARMLS offers for accessing lockboxes! Here are some reasons why: It’s an App The eKEY becomes part of your smartphone and can also be used on Apple Watch. The app works even when you don’t have cell service (it transmits over Bluetooth)....
Read More
07 March 2019
What to Know When Buying Used Lockboxes
Did you know that you can buy a used lockbox at a discounted price? A new lockbox will run you $100 plus tax, while a used one can be significantly less, depending on condition. Before you go running to your ARMLS Support Center, call ahead at 480-921-7777 to make...
Read More
13 September 2018
Real Examples of Where Not to Place a Lockbox
Lockbox placement is a hotly debated topic, which we explored in Where Not to Place a Lockbox recently. To further the conversation, we’ve found a list of additional places you shouldn’t place a lockbox. These photos are inspired by actual events. Oh the places your lockbox could go…. This box...
Read More
12 September 2018
Where Not to Place a Lockbox
Loyal blog reader Randy H. had a great question for us on social media. “Does ARMLS have rules on lockbox placement?” In short, we don’t dictate in our rules where a lockbox must be placed on a listing. We do, however, have some tips. 1. Think of your fellow agents...
Read More
26 January 2017
What Is The Best Way To Get A Lockbox Key?
Are you ready to get a Lockbox Key? ARMLS is here to help. Here are some important things to know about the eKEY. eKEY Cost Approx. $17 per month Device Type App on your phone Communication Type Bluetooth Updates Cellular Service (4G/5G) or WIFI/24 hours Billing Cycle Billed monthly,...
Read More
10 January 2017
Is That an Abandoned Lockbox?
Have you found an abandoned lockbox? If so there’s a chance it could be a case of finders, keepers! If you’ve come across an abandoned lockbox (the BTLE model only), the first step is to reach out to us by phone. We’ll look up the owner to see if the lockbox...
Read More