cartoon people sitting at tables with eKey and iphone in background

Whether you’re a new agent getting your first key or a seasoned pro looking to upgrade, ARMLS can connect you with the lockbox key that’s right for you. Here are some important things to know before you stop in.

Visit Us in Person

The only way to get a lockbox key is for the keyholder him/herself to visit any ARMLS Support Center in person. We cannot let third parties get a key for subscribers on their behalf. All locations are open Monday through Friday from 8:30 a.m. to 5:00 p.m. The Tempe office is also open on Saturday from 8:30 a.m. – 5:00 p.m.

You’ll Need Photo ID and a Form of Payment

Be sure to bring a government issued photo ID, like a driver license, a state-issued identification card, a military ID or a passport.

We accept Visa, MasterCard, Discover and American Express, as well as checks. No cash please!

Activation Fee & Lease 

There is a one-time $50 activation fee to begin a new lease on any key. Beyond that, you will pay either a monthly or annual leasing fee depending on the type of key you choose. The Supra eKEY has a monthly fee of $17.20 after tax. The Supra ActiveKEY has an annual cost of $219.80 after tax, but is prorated each month. Call the Help Desk for current ActiveKEY rates.

Frequently Asked Questions

Can I choose whether to pay annually or monthly?
Unfortunately there is no way to pay monthly for the ActiveKEY or annually for the eKEY. The eKEY is billed on the 22nd of each month and the ActiveKey is billed every year in September.

Can I transfer my lockbox key to another person?
No, you can’t transfer your lockbox key to another person.

How long will it take to lease a lockbox key?
On average, a simple lockbox key lease should take no longer than 20 minutes.

Will my new key work with my lockbox?
Yes, all keys will work with the Bluetooth lockboxes. You can purchase a new lockbox at any one of our Support Centers.

Written by Emily H from ARMLS
Emily started as a Content Specialist in 2016. Formerly a college composition instructor, she loves all things writing and teaching. When not assisting subscribers, Emily can be found wrangling her 3 cats.