Seeing what’s going on with your client’s subscription is easy with the Opt-In Status report. This report will show you if your client is receiving their subscription emails.
Viewing the Opt-In Status Report
From the Flexmls menu, click on Opt-In Status under Contacts.
The report has 5 statuses.
Pending Opt-In: The client has received the email but needs to confirm their subscription to continue.
Undeliverable – Emails cannot be delivered as the email address doesn’t exist, the opt-in was marked as spam, their mailbox is full or other technical errors.
Confirmed– The client has opted in and is receiving their subscription.
Opted Out– The client has opted out or unsubscribed.
Inactive– Clients will go inactive if they have not clicked on a link to a subscription in 13 months.
So the next time you want to check your client’s subscription status, check out the Opt-in Status report.
Anonymous
Designating a client Inactive solely because they haven’t clicked a subscription link in 13 months might seem generous at first, however those of us who provide portal links in our emails will get bitten by that. What if that client preferably goes straight to their portal instead of clicking the subscription’s link (that only shows recent changes)? I would ask that a client not only be looked at for the clicked subscription links, but also whether or not they log into their portal – before calling them “inactive”.
Chelsea O
You make a good point! A client becoming “Inactive” will not affect their ability to log into their portal. It will only prevent then from receiving future subscription emails. Their portal will remain in tack and they can check it at anytime. If you would like to formally make this suggestion please e-mail suggest@ARMLS.com. Thank you.