Ducking paddling

Ducks and DI Errors: a lot happening under the surface

If you’ve ever reported an error, you may have found yourself wondering if anything came of it as you check your email for an update. Currently, we do not dispatch the results of the resolution back to the reporting Subscriber (it is something we are seriously considering). This causes it to appear that not much is going on, the reality is we’ve been working intensely to investigate every report. This process can take a while as we receive thousands of reports a year (21,000 reports in 2015 alone).

Understanding the life cycle of a error or violation can give you a better handle on what to expect should you come into contact with an issue.

Before You Report

Know or Reach Out

Staying up to date on the rules and regulations helps you and us. For example, what counts as a Bedroom or not is an example of something often reported that is rarely a violation. Consult the Rules and Regulations policy or email the Data Integrity department at if you have a question. You might also try reaching out to the other Subscriber if you find something odd on their listing.

Error / Violation Life Cycle  

  1. Discovery/Reporting
    • Our process starts when a possible error is reported by a Subscriber or discovered by the Data Integrity team
  2. A Case is Created
    • Once we determine that the reported error is or could be a violation, a case is created. We work these based on the order they are received.
  3. Investigation/Research
    • Depending on the type of violation, we may end up using a multitude of resources during research. These may include: the listing’s own change history, past listings and/or review of similar listings within the same location, Monsoon tax records, public property records and any other related resources available to us. In most cases the research will provide conclusive results, however, a more complex situation may require information from the agent responsible for the listing.


At the end of the life cycle, the case is closed with an outcome of non-penalty violation, penalty violation or non-violation.