This post is part of our series focusing on the feedback we received from our Fall 2019 Subscriber Satisfaction Survey. We value the opinions of our subscribers and welcome comments and questions any time. Read other posts in this series here.
“Bring back zipForms!”
“You need to provide more TransacionDesk training.”
“Not sure why zipForms went away and we now have TransactionDesk. How long until you make more changes?”
The changeover to TransactionDesk was a hot topic of our fall 2019 Subscriber Satisfaction Survey. We hear you and we understand that change can be difficult. Many of you are still questioning the transition from zipForms and are seeking training opportunities.
Unlike Flexmls, Monsoon and other products provided through ARMLS, we don’t have any involvement with TransactionDesk aside from making the link available on our platform for your convenience. The same applies to zipForms. AAR can answer all of your TransactionDesk questions at 800-668-8768. You can also check out the AAR website for training, webinars and FAQs.
Our post from the Spring 2019 Subscriber Satisfaction Series provides more information about getting help with TransactionDesk. We wish you continued success and are happy to help point you in the right direction!
Michele has been in the real estate industry since 2012, specializing in content creation and Realtor education. When not busy at work, she enjoys hiking, spending time with her two sons and long Sunday brunches.
Anonymous
You may not have any control over Transaction Desk, but you can make our voices heard. I’ve taken 3 TD classes, and still can’t use it. The videos and all that don’t help much. It seems AAR’s attitude is if it works break it….then, we can fix it.
Michele
We understand your frustration with this transition. ARMLS always welcomes feedback about our products. Improvements and changes are often made as a direct result of what we hear from our subscribers. However, because we are not affiliated with AAR in any way, we don’t have the opportunity to be part of the decision making process when it comes to the products they provide. If there is any help you need with ARMLS products, please don’t hesitate to reach out. We offer a wide range of support, including in-person and online classes.
Anonymous
Transaction Desk is too complicated, cumbersome and not necessary as Zipforms works very well and has for many years! Why do you think that more complicated is better??
Michele
Sorry to hear you find TransactionDesk to be complicated. ARMLS provides many products to our subscribers, but this does not happen to be one of them. It’s a common misconception because we are often confused with AAR, which is a different entity with its own products and policies. AAR made the decision to switch from zipFroms to TransactionDesk and offers support and training that can help you with the transition: AAR website
Anonymous
I have taken classes for transaction desk and still can NOT use it ! It is very confusing ! I can’t work now !!! Zipforms worked fine !
Anonymous
Lots of issues with Transaction Desk
Not as easy as Zip forms
Does not save assessors number in Exclusive Right
Tried many times to input & Save yet it only saves the last 3 numbers. Needs to be fixe
Also signatures are way too small. Needs to be fixed
Also when we try to call
support no matter what time of day any day put in hold with automatic message
popping up every 2 minutes
Saying you will be help by next available Never helped
Stayed on line for 15 minutes
Michele
I’m sorry you’re having so many issues with TransactionDesk. AAR provides support for this product. They can be reached at 800-668-8768. You can also check out the AAR website for training, webinars and FAQs.
Michele
If you’re still having trouble even after taking their classes, you can call AAR at 800-668-8768 and perhaps they can offer options for additional training.