ActiveKEYs are a Real Estate Agent’s (literal) ticket in the door. But like any other electronic, they sometimes need a reboot when things go awry. According to our Helpdesk, approximately 90% of ActiveKEY issues can be corrected with the reset function. Some of the most common issue include:
- “B3 Error Code”
- Failing to auto update
- General glitchy-ness
The good news is this is an easy fix you can do yourself. Grab a paperclip and Macgyver your way to a working ActiveKEY.
- Unfold a paper clip
- Gently push it into the reset hole in the bottom right hand corner
- Hold for 5-10 seconds
That’s it! Your ActiveKEY has been reset and should function properly. If it’s still malfunctioning, call our Helpdesk at 480-921-7777.